View FAQ'S

View FAQ'S

How does the Glade® Sense & Spray® work?

The innovative Glade® Sense & Spray® smart unit automatically detects motion and emits a pleasant and fresh scent. It will then go into lock-out mode for 30 minutes, so you don't waste any fragrance. You can add a spray of fragrance whenever you like by pushing the Boost Button for an extra burst, even if your unit is in lock-out mode.

Can I get refills for the Glade® Sense and Spray®?

Yes, Glade® Sense & Spray® refills are available in the following scents.
• Clean Linen™
• Tough Odour Solutions Clear Springs™
• Hawaiian Breeze®
• Lavender & Vanilla
• Apple Cinnamon

Where should I use my Glade® Sense & Spray®?

Because the Glade® Sense & Spray® releases scent only when it's needed, it's perfect for rooms in which there isn't a lot of traffic, like bathrooms.

Where should I place the Glade® Sense & Spray® for optimal use?

For best results, place the Glade® Sense & Spray® upright on a flat surface where upward spray will not be dispensed onto objects. Place unit within five feet of traffic flow.

My Glade® Sense & Spray® doesn't seem to be working. What could be wrong?

The sensor on the Glade® Sense & Spray ® may not respond if:

• The room is too dark. Ensure there's sufficient lighting to allow a shadow to cast upon sensor.
• The unit is placed directly on or in a light source, especially sunlight. Move the unit out of the bright light.
• Sensor on the front of the device is blocked by objects. Position the unit so the sensor is unobstructed.

How do I put my Glade® Sense & Spray ® together?

To get started, follow these simple instructions:

1. Lift front cover.
2. Lay canister into position over the tan tab.
3. Snap canister into place. You will hear a click to know the refill has been inserted correctly.
4. Pull and discard red tab to activate batteries.

VIEW OUR GUARANTEE

VIEW OUR GUARANTEE

Glade® Sense & Spray® Money Back Guarantee

If you purchase any participating Glade® Sense & Spray® product listed below and are not completely satisfied with your purchase for any reason, you may receive a full refund of the purchase price of the product up to a maximum value of $10 plus postage and taxes (where applicable).*  Offer valid for purchases made by Canadian residents living in Canada only.

To qualify for this offer and receive your refund cheque by mail:

  1.   Please print your name and complete mailing address (including your first and last name, street or rural route address, city, province, postal code and home or business telephone number) together with a brief explanation of why you were dissatisfied with your purchase on a 3” by 5” card or piece of paper.  Note that refund cheques cannot be delivered to P.O. boxes; only street or rural route addresses are acceptable. 

  2.   Along with your completed 3” by 5” card or piece of paper, include the original cash register receipt showing the store name, date of purchase and the product for which you are seeking a refund and the original or a facsimile of the UPC from the product package.  Please circle the product for which you are seeking a refund on the original cash register receipt.  You are not required to return the product in order to receive a refund.

  4.   Please allow 6-8 weeks for fulfillment of your refund and delivery of your refund cheque by mail.

*Glade® Sense & Spray® Money Back Guarantee Program begins August 1st, 2010 and ends December 31, 2010.  Refund request, including all supporting documents, must be received within 45 days of product purchase.  The date of product purchase will be determined by reference to the original dated cash register receipt provided with the refund request.  Late refund requests will not be honoured or acknowledged.  Allow 6-8 weeks for fulfillment and delivery of your refund cheque by mail.  Proof of purchase submitted with refund request will not be returned.  LIMIT ONE REFUND PER NAME, HOUSEHOLD OR ADDRESS.  For further information, please call 1-877-307-1855.